1.Which regions support delivery?

Our warehouse is at 810 Old Coach Rd, Westerville, Ohio, so we currently only support orders in the continental US.

2.How long is the delivery date?

Our delivery date is 3-10 business days, of which orders will be processed within 1-3 business days and shipping time is 2-7 business days.

3.What are the freight methods and charges?

For all US orders, we use FedEx to ship for free, no courier fees, and shipping time is 2-7 business days.

4.How to deal with the long transportation time of the goods?

If the user does not receive the goods within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.

5.How to cancel the order?

After the order payment is successful, the user can check the order status in the account order details. 

You can cancel your order within 30 minutes of placing your order.

After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.

6.Sign for receipt

Please check that the package is in good condition before signing for it.

If there are scratches or stains on children’s clothing, please reject it and contact customer service in time, we will follow up in time.

If you find any damage after receiving the goods, please contact us in time and we will take care of it properly.

If someone else signs for receipt, it is deemed that the consignee himself signed for it;

If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.

7.Who is responsible for sales tax?

Sales tax is borne by the customer, thank you for your understanding.

8.How to contact us?

If you have any questions about Shipping Policy, please contact our customer service staff Natalie Wendling through email at [email protected], we will reply you within 24 hours after receiving your feedback.