The return order service time of Maiasdollclothes.com is Monday-Saturday/8:00 AM-5:00 PM (EST).

Once you apply for a return, we will process the return order for you within 1-3 business days.

Orders are not processed on weekends.

We apologize if it times out, you can contact our customer service staff Natalie Wendling by email [email protected], thank you.

1.How to apply for a return?

Please contact our customer service staff Natalie Wendling by email [email protected] to apply for a return.

2.What should I do if I find stains on the clothes after receiving children’s clothes?

If you find stains on the clothes after receiving children’s clothes, we will reissue or refund you, please contact our customer service staff Natalie Wendling by email [email protected] to deal with refund issues. If you need to return, you can refer to our return process in the third point, thank you.

3.What is the return process?

(1) The return validity period for the children’s clothes is within 7 natural days after receipt.

(2) Please return the children’s clothes in brand new condition.

Please return the returned children’s clothes in their original packaging.

The outer packaging of returned children’s clothes should be kept in good condition with no obvious signs of damage, no quality problems, such as damage, scratched, quantity reduction, etc., and does not affect our secondary sales.

(3) Once you apply for a return, we will process the return for you within 1-3 business days.

(4) If you need to return the children’s clothes, please send it to be returned to 810 Old Coach Rd, Westerville, Ohio, recipient is Natalie Wendling.

(5) If it is the customer’s personal reason: dislike color/workmanship/style of children’s clothes, the return freight will be for the buyer’s account.

If the children’s clothes we sent is defective/damaged/lost/wrong, the return freight will be for Maiasdollclothes.com.

(6) Please send the order number and courier information to email [email protected] after you sending children’s clothes.

(7) Once the returned children’s clothes has arrived at Maiasdollclothes.com’s warehouse and has been successfully inspected, the refund process will be started.

4.How to obtain a refund?

After we receive your returned children’s clothes, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.

5.Do we charge a re-listing fee?

No, we do not charge a re-listing fee.

6.Need help?

You can contact our customer service staff Natalie Wendling by email [email protected] at any time if you have any other questions of Return Policy, we will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.